Join our fun, supportive team and kickstart your career in technical support
* Location:
Bromley, Kent
- Salary:
£22,000 - £28,000
- Working pattern:
Office based with one day working from home (Friday).
Cleverbox is a leading creative agency working with over 1,200 schools and colleges across the UK and globally. We're growing fast - and we're on the lookout for a bright, confident and curious entry-level Support Executive to join our friendly and creative team.
This is the perfect role for a school, college or university leaver who wants to step into the world of website, digital and customer support. We are not looking for experience, just enthusiasm, a problem-solving technical mindset and a passion for all things digital.
What you will do:
* Be the first point of contact for clients, helping them with their websites by phone, email or live chat
* Log, troubleshoot and resolve support tickets in Zendesk, escalating to our development team
* Deliver online support sessions to help schools make the most of their sites
* Get hands-on with populating content, testing and QA on client websites
* Build great relationships with clients and provide outstanding client support to the company SLA
* Assist the internal team with basic hardware/software setup where required
* Follow company policies on data protection and security (including GDPR compliance)
* Contribute ideas, feedback and enthusiasm to help the business grow and flourish
What we're looking for:
* Educated to A-Level, BTEC Standard or Higher
* Good interpersonal and communication skills – confident on calls and video meetings
* A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues
* Excellent verbal and written English
* A conscientious worker with a strong work ethic
* Working knowledge of Google Sheets and Microsoft Excel
* Organised, accurate, proactive and ready to work as part of a team
* High technical aptitude with an
interest in web technology and creative industries
- An understanding of (or willingness to learn) Content Management Systems (WP), SSL Technology and Google Analytics
Why join Cleverbox:
* Work in a creative, ambitious design agency with a fun, supportive culture
* Get hands-on training and grow your skills fast with guidance from experienced team members
* Be part of a talented tech team that supports over 1,200 schools and colleges
* Great progression opportunities in technical support or project management
* Gain exposure to real-world problem-solving, client communication, and digital tools
* Take part in regular team discussions and CPD opportunities
* A role where no two days are the same - you'll learn something new every day
This is the perfect role if you're curious about tech, love solving problems and want to start your career in a client-focused, creative environment that's as supportive as it is social.
To apply:
Send your CV and covering letter to
- Please include your name and reference
TSE1025
in the subject line
.
Timeline:
Closing date for applications:
Fri 19 Sept 2025
Initial remote interviews will take place on:
Tue 30th Sept 2025
Note:
Due to high application volumes, only shortlisted candidates will be contacted.
You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG.