Posted: 12h ago
The role
Resident Liaison Officer - Permanent PositionLocation: Stevenage
Salary: £30,000 per annum
Hill McGlynn is delighted to be recruiting on behalf of a valued client for an experienced Resident Liaison Officer (RLO) to join a residential cladding project based in Stevenage. This is a fantastic opportunity to secure a permanent role with a reputable contractor delivering essential remediation works within an occupied residential environment.
The Role:As a Resident Liaison Officer, you will act as the key point of contact between residents, the site team, and project stakeholders. You will play a crucial role in ensuring clear communication, minimising disruption, and maintaining positive relationships throughout the lifecycle of the project.
Key Responsibilities:- Build and maintain strong relationships with residents, addressing queries and concerns promptly and professionally
- Provide clear and regular updates on project progress, timelines, and upcoming works
- Coordinate access to properties where required for inspections and works
- Manage complaints and resolve issues efficiently, escalating where necessary
- Work closely with site management and subcontractors to ensure resident needs are considered
- Maintain accurate records of resident interactions and project communicati...
