Resident Liaison Officer - Permanent Position Location: Stevenage Salary: £30,000 per annum Hill McGlynn is delighted to be recruiting on behalf of a valued client for an experienced Resident Liaison Officer (RLO) to join a residential cladding project based in Stevenage. This is a fantastic opportunity to secure a permanent role with a reputable contractor delivering essential remediation works within an occupied residential environment. The Role: As a Resident Liaison Officer, you will act as the key point of contact between residents, the site team, and project stakeholders. You will play a crucial role in ensuring clear communication, minimising disruption, and maintaining positive relationships throughout the lifecycle of the project. Key Responsibilities: Build and maintain strong relationships with residents, addressing queries and concerns promptly and professionally Provide clear and regular updates on project progress, timelines, and upcoming works Coordinate access to properties where required for inspections and works Manage complaints and resolve issues efficiently, escalating where necessary Work closely with site management and subcontractors to ensure resident needs are considered Maintain accurate records of resident interactions and project communications Support community engagement initiatives and meetings Requirements: Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing Experience working on cladding or external façade projects is highly desirable Excellent communication and interpersonal skills Strong organisational abilities and attention to detail Ability to manage challenging situations with empathy and professionalism Proficient in Microsoft Office Full UK driving licence (preferred) What's on Offer: Competitive salary of £30,000 Permanent, long-term opportunity Supportive and professional working environment Opportunity to work on a high-profile residential project If you are a proactive and personable Resident Liaison Officer looking for your next opportunity, we would love to hear from you. Apply today with Hill McGlynn to be considered for this exciting role.