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Customer Service / Order Processor (Part-time)
Customer Service / Order Processor (Part-Time)
Paddock Wood
£12.11 per hour
Monday to Friday part-time 20hpw
This a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.
They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT Literate motivated customer service professional to join their team.
Roles and Responsibilities:
– Process orders are received via the website, phone, electronic transmission, fax and email
– Answering customers’ phone calls (enquiries, orders, queries)
– Processing trade & private orders onto the sales ledger
– Customer file maintenance, including the creation of new accounts
– File maintenance, including creating new records
– Correspondence with customers and publishers (mainly via email)
– The input of daily dispatch information into the system
– Downloading Amazon orders and website orders into the system
– Sending customer proformas & quotations
– Dealing with customer credit claims and raising credit notes
– Calling carriers to find out the whereabouts of parcels
– Produce weekly dispatch & sales reports
– Liaising with client publishers regarding queries, orders and advice required
The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.
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