ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly Over $200 million raised in funding Over 2500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India As our Senior CRM Manager for Cards - Rewards/Loyalty, you’ll take an established programme (with lots of new features coming through) and drive it to even greater heights through optimisation, personalisation and automation. You’ll own the partner relationships, as well as the campaign strategy and planning process and deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, with the end goal to engage, nudge and nurture our members’ uptake and usage of the programme. You’ll be part of an experienced team with a passion, and established track record, for testing and delivering their KPIs. We are a highly capable team who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation. ABOUT THE ROLE Own Rewards for Tide, evolving the strategy and plan to engage and retain members and drive revenue through its usage. Mapping the campaign strategy and delivering campaigns to drive card usage and support card KPIs. Monitoring, reporting and presenting on Tide Rewards KPIs and campaign performance to Tide senior management and wider stakeholders. Supporting the team with building, executing and optimising campaign workflows. Support finance forecasting across Tide’s strategic modes of discovery. Manage stakeholder relationships across the product team to ensure a fully aligned roadmap. WHAT WE ARE LOOKING FOR You have a passion for marketing in a scale-up environment, and have 5-7 yrs of relevant experience. You have experience managing external partners and platforms effectively to deliver high-quality member experiences. You are passionate about reward-driven behaviour change and designing programmes that motivate and delight members. You have a proven track record of delivering best practise targeting, automation and personalisation across multiple marketing channels to deliver significant upweights in behavioural frequency and revenue value. You love data, and are happy to monitor, analyse and report on overall product performance against multiple KPIs, campaign inputs, and industry benchmarks to ensure the overall programme meets (and exceeds!) business objectives. You have excellent communication skills – you can build campaigns and relationships, coach and inspire technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all. You use data and evidence above your opinion. Experience using the Iterable Marketing or SalesForce Marketing Cloud platform is beneficial but not essential. Experience using the Looker reporting suite is beneficial but not essential. WHAT YOU’LL GET IN RETURN Competitive salary Vitality Health Insurance, with a proactive focus on mental and physical wellbeing Employee Assistance Programme 25 days holiday with the ability to buy extra days We invest in your development with professional L&D budget per year Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution Spacious brand new office in Liverpool street with an all-day snacks bar Enhanced family-friendly leave Flexible working options Sabbatical leave Share options TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide .co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .