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About
Care Outlook is an expanding leading home care provider in London and South East of England since 2005.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our service in Oxford.
Core Duties & Responsibilities as Care Coordinator
1. Roster and template care calls using an electronic system.
2. Direct management of the care team, monitoring staff development through supervisions, appraisals, and training.
3. Create, manage, and monitor customer care plans, ensuring staff rotas meet service users’ needs and aspirations.
4. Ensure care assessments, care, and risk planning meet best practices and customer expectations.
5. Work with the Recruitment Team to ensure sufficient current and future staffing levels.
6. Provide care services to service users in emergencies, arrange emergency cover, and cover calls as needed.
7. Ensure telephones are answered promptly and courteously.
8. Collaborate with the Branch Manager to address quality standards, complaints, and comments promptly.
9. Participate in the paid on-call rota.
10. Implement measures to ensure compliance with CQC regulations and maintain high care standards.
Benefits
* Salary £25,000 - £28,000
* Company issued mobile phone
* Ongoing support and professional development
* 20 Days Holiday plus Bank Holidays
* Opportunity to work in an expanding leading home care provider
Candidate Requirements
* 100% commitment to improving the quality of life for vulnerable people
* Flexibility to cover on-call shifts (essential)
* Knowledge of CQC standards and compliance (essential)
* Experience with rostering care calls on electronic systems
* Experience in Care Coordinating or 2 years in Health & Social Care (preferred)
* Full Driving License and access to a vehicle (preferred)
* NVQ Level 3 Health & Social Care (preferred)
Location
Botley, England
Additional Information
Languages: English
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
Note: The job description contains some irrelevant sections and repetitive content that could be cleaned up for clarity and focus on the role.
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