Job Advert
Join #teammhs as a Customer Service Advisor
At mhs homes, we're looking for three dedicated Customer Service Advisor's:
1 x permanent role
2 x fixed term contracts (6 months and 12 months)
You will be the welcoming first point of contact for our customers—by phone, email, face-to-face and online. With your experience
and empathy, you'll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.
You'll be a champion for great service, listening closely, responding with care and working with colleagues to get things right
first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our
communities.
What You'll Be Doing
Handling high volumes of contact centre calls and digital enquiries
Resolving most issues at first point of contact with professionalism and empathy
Supporting customers with repairs, payments, tenancy advice and more
Sharing feedback and helping to improve services
Encouraging use of self-service and digital tools
Recording all customer interactions clearly and respectfully
What You'll Bring
Experience in a contact centre or customer-facing role
Strong listening and communication skills
Confidence with Microsoft Office and business systems
Patience, resilience and sensitivity to diverse customer needs
A commitment to continuous learning and improvement
It's desirable (but not essential) if you've used CRM software or worked in social housing before.
Why mhs?
We're more than housing—we're a purpose-driven team focused on people and communities. You'll join a supportive environment where
your voice matters and your development is taken seriously.
We Offer
A performance based annual bonus + pension contributions matched up to 6%
28 days holiday + bank holidays and the option to buy/sell holiday
Training & Development and opportunities for continuing professional development including regular tool box talks
A great team of colleagues to work with
Regular social and charitable events and a range of wellbeing activities
Enhanced family leave policies
A really competitive package of flexible employee benefits including a cycle to work scheme
Free parking and disabled parking
Access to two holiday homes in Norfolk and Dorset
At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of
opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and
eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital
status, or pregnancy and maternity.
We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the
job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate
they can do the job.
Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the
shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done
based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling
Us About Your Skills And Experience.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.