Key ResponsibilitiesPerformance Monitoring and Reporting
* Produce timely and accurate routine and ad hoc performance reports for managers and senior stakeholders.
* Support the development and maintenance of service, team, and directorate-level performance measures.
* Collate and verify data for statutory returns and national reporting requirements.
* Analyse local and national datasets, benchmarking performance and identifying trends.
Performance Advice and Communication
* Offer proactive performance support and guidance to service managers.
* Collaborate with partner agencies on multi-agency reporting requirements.
* Contribute to training initiatives for staff, managers, and elected officials around performance and service improvement.
Project and Change Management
* Provide project support for performance improvement initiatives and business transformation programmes.
* Assist in the development and implementation of new performance and reporting systems.
* Coordinate and monitor workstreams, ensuring delivery to time, cost, and quality standards.
* Assist in procurement and compliance processes related to project delivery.
Stakeholder Engagement
* Develop strong working relationships across teams and with external organisations.
* Represent the Performance Services function at public events, meetings, and workshops.
* Ensure compliance with legal standards around data sharing and information governance.
Person SpecificationEssential Experience
* Demonstrated experience supporting or delivering performance, project, or change management activities.
* Experience working with stakeholders at all levels.
* Track record in producing accurate performance reports and insights.
* Skilled in using spreadsheets, databases, and performance/reporting tools
* Understanding of statutory reporting requirements across public sector services (e.g., Adult and Children's Social Care, Education, Community Services).
* Strong grasp of data quality principles, performance frameworks, and project governance.
* Confident in interpreting and manipulating complex datasets.
* Excellent communication and interpersonal skills.
* Skilled in presenting data and insights to both technical and non-technical audiences.
Qualifications
* Minimum Level 4 qualification or equivalent relevant experience in a related field.
Other Requirements
* Willingness to travel for work-related meetings and events.
* Flexibility to attend meetings or support activities outside standard working hours when needed.
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