Job overview
Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust
The Facilities Support Manager plays a key operational role within the Estates and Facilities Directorate, supporting the delivery of safe, effective and high-quality Domestic, Accommodation and Monitoring Services across Trust sites. The post holder provides day-to-day operational management, ensuring services are delivered consistently, efficiently and in line with Trust policies, standards and values.
Working collaboratively with Facilities Management colleagues, clinical teams and wider support services, the role focuses on coordinating resources, supporting workforce management, and maintaining service continuity during periods of annual leave, sickness or vacancies. The Facilities Assistant Manager supports the standardisation of processes, monitoring of service performance and implementation of continuous improvement initiatives aligned to Trust priorities.
The role includes responsibility for supervising Domestic Supervisors, supporting performance management through audits and key performance indicators, and ensuring compliance with health and safety, infection prevention and statutory requirements. The post holder will contribute to service development, operational reporting and workforce planning, while promoting a culture of engagement, accountability and teamwork.
Main duties of the job
In this role, you will provide day-to-day operational management across Domestic, Accommodation and Monitoring Services, ensuring safe, effective and consistent service delivery across Trust sites. The role involves coordinating staffing and resources, overseeing rotas and workloads, and maintaining service continuity during periods of absence or vacancies. The post holder monitors performance through audits and key performance indicators, supports the standardisation of processes and procedures, and contributes to continuous service improvement in line with Trust priorities. Working closely with clinical teams, matrons and Facilities colleagues, the role ensures compliance with Trust policies, Health and Safety, Infection Prevention and Control and statutory requirements, while providing leadership, guidance and support to supervisors and contributing to workforce development and operational reporting.
Working for our organisation
You’ll be part of a Trust with over 10,000 colleagues, serving 370,000 local residents and providing specialist care to 1.5 million people across Lancashire and Cumbria.
Working here means you’ll make a difference every day—whether supporting our front-line teams, helping enhance patient experience, or driving improvements behind the scenes.
We invest in your development with training, mentoring, and access to a range of opportunities. You’ll join a dynamic, inclusive environment that values innovation and collaboration.
Everything we do is centred around delivering outstanding care—and you’ll be a key part of that mission.
Detailed job description and main responsibilities
* Provide day-to-day operational management and coordination of Domestic, Accommodation and Monitoring Services across Trust sites.
* Support service continuity by providing cross-service management cover during periods of annual leave, sickness and vacancies.
* Plan and allocate workloads, oversee rotas and staffing levels, and escalate operational risks where required.
* Monitor service performance through audits and KPIs, analysing data and supporting actions to improve standards.
* Standardise processes, procedures and documentation to ensure consistent service delivery and compliance with Trust policies.
* Maintain effective communication with clinical teams, matrons and support services to support service delivery.
* Support implementation and ongoing monitoring of NSOC and other service improvement initiatives.
* Ensure compliance with Health & Safety, Infection Prevention & Control, COSHH and statutory requirements.
* Provide leadership, support and guidance to Domestic Supervisors, promoting staff engagement and development.
* Support recruitment, induction, appraisal, absence management and workforce development in line with Trust policy.
* Contribute to operational reporting, business continuity planning and continuous service improvement.
DRAFT JD Cross services Feb 26 …
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Person specification
Knowledge and Experience
Essential criteria
* A significant or demonstrable experience as supervisor or first line manager within a Healthcare setting.
* Previous experience in dealing with a large workforce.
* Previous experience of infection control and decontamination processes
* Experience in assisting with the sickness management and staff appraisal processes.
* Experience contributing to the personal development of directly managed staff
* Computer literate with knowledge of Microsoft packages
* Fully conversant with the revised National standards of Healthcare Cleanliness 2025.
* Experience of Environmental cleanliness checks
Desirable criteria
* Familiarity with the latest technology and software used in domestic services management, including cleaning management systems and scheduling software.
* Health & Safety knowledge including COSHH
* Knowledge of Human Resource policies and procedures
* Knowledge and management of Risk assessment process
Qualifications and Education
Essential criteria
* Certificate in First Line Management or equivalent experience
* GCSE Maths and English Grade C or above, or equivalent qualification
Desirable criteria
* Domestic Management / Supervisory qualification or equivalent experience
* IOSHH Managing Safely
* BIC’s National Cleaning standard accreditation
* Trainer /coach assessor qualification/certification