Join a well-established and forward-thinking housing association in a rewarding role as a Customer Services Officer. As a Customer Services Officer, you'll be right at the heart of delivering exceptional customer service and providing professional, front-line support to all customers.
Key Responsibilities of a Customer Services Officer:
Responding to customer inquiries via phone, email, and social media, ensuring first-contact resolution every time.
Diagnosing customer issues and resolving them promptly, guaranteeing high-quality service.
Accurately recording all customer interactions to maintain a clear and organized contact history.
Identifying opportunities to enhance the customer experience and offering valuable feedback to improve services.
Working towards individual targets and objectives, while proactively managing your development plan as a Customer Services Officer.
Collaborating with your team to continually improve performance and service delivery.
Supporting with general administrative tasks and any other duties as required by your line manager.
Skills & Experience Required for the Customer Services Officer Role:
Strong customer service experience, ideally from a call centre or a similar fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems.
Good communication skills, both written and verbal, with the ability to solve problems and address customer needs effectively.
A team-player mentality and the ability to manage your time efficiently in a busy environment.
The ability to adapt to changing customer demands and business needs.
Key Requirements for the Customer Services Officer Position:
Basic DBS check (or be on the update service).
Customer service experience is essential.
Benefits of Joining as a Customer Services Officer:
35 hours per week of exciting and fulfilling work.
A temporary role (3 months) with the potential for extension.
The opportunity to make a real difference by providing excellent customer service.
A supportive, team-oriented working environment that encourages growth.
Location:
This role is based in Birmingham, with easy access to public transport links and local amenities.
If this role sounds like your next opportunity, don't miss outapply now or contact Ryan Stewart at (url removed)
or call (phone number removed).
Important: All applicants must have a DBS dated within the last 12 months or be on the update service