Job Description
As our Fraud Manager you’ll lead, develop and oversee the operational performance of the Fraud team to support the delivery of the society’s strategic priorities. You’ll join our Bradford based Financial Crime Function.
In this role, you’ll be required to lead the operational delivery across the Fraud team ensuring our SLA’s and quality targets are met and the team are set up effectively to allow them to deliver an exceptional customer/colleague experience.
You’ll be responsible for ensuring that Mortgage and Savings Fraud activity is effectively managed and that decisions are consistently applied and reflect the current economic situation and comply with the FCA and other regulatory regimes that are aligned to the current risk appetite.
A big part of this role is to collaborate with services across YBS to ensure that customers with potentially vulnerable circumstances are proactively identified and are supported to achieve fair outcomes in accordance to YBS policies.
What we’re looking for
1. Recent previous fraud experience is essential.
2. Knowledge and experience of both mortgage and savings products within a fraud control environment.
3. Strong leadership, stakeholder management and engagement skills.
4. In-depth knowledge of financial crime regulations and legislation for both Fraud and AML.
5. Ability to motivate, lead and develop fraud functions and teams to a high performance.
6. Proven ability to optimise and drive change whilst managing risk.
7. Uphold corporate legal & regulatory responsibilities.
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
8. Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
9. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
10. Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
11. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
12. My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.