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Join DXC Technology as a Cloud Operations Engineer!
About DXC Technology:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company. We help clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, we serve nearly 6,000 private and public sector clients across 70 countries. For more information, visit .
Job Overview:
As a DXC Cloud Operations Engineer, you will focus on operating and maintaining cloud environments for our customers, ensuring agile and secure managed services. Your main goals will be to increase automation and security, ensure high service availability, and achieve high customer satisfaction. You will work within a small, multi-skilled team to deliver proactive and reactive operational support for DXC-managed cloud environments.
Responsibilities:
* Support 24x7 operations of production cloud environments, including monitoring, incident response, answering service requests, and executing changes.
* Take full ownership of actions and issues, driving them to resolution.
* Collaborate within a multi-skilled Cloud Operations team and consult with team members to achieve success.
* Proactively improve services by automating repeatable tasks, enhancing monitoring metrics, and fixing incident root causes through code fixes or design changes.
* Execute service requests logged by customers within the scope of services.
* Utilize automation tools and Infrastructure as Code tools to maintain the environment and execute changes while adhering to the change management process.
* Understand and contribute to team processes and tools.
* Identify areas with quality deficits or automation opportunities and work to improve them.
* Contribute relevant automation and operation improvements back to development teams.
Skills and Qualifications:
* Trained, experienced, and certified in cloud platforms: Microsoft Azure and Amazon Web Services (AWS).
* Expertise in one or more technical domains: Windows, Linux, Database, Storage, Networks, Scripting, Security.
* Ability to learn and adapt to new frameworks/technologies and integrate with them for automation service delivery.
* Ability to find effective workarounds to product limitations/constraints.
* Strong team player with a drive for ownership and success.
* Previous experience in infrastructure or software automation delivery.
* DevOps & Agile methodology experience is a plus.
Operational Tools and Technologies:
* Strong Windows batch and PowerShell scripting.
* Web Services & API integrations using REST, SOAP, Perl, PHP, HTML, XML, XSLT.
* Continuous configuration automation/orchestration tools: Ansible, Chef, Puppet, Git/Github, Jenkins, Docker, Kubernetes, Software Defined Networking.
* Automation, monitoring, and management tools: Azure OMS, AWS SSM, AWS CloudWatch, Monasca.
* Jira Agile Project management tools and Confluence Wiki documentation.
Please Note:
* Candidates will be required to pass standard Criminal Records checks and additional background checks may be required by certain customers.
* Agreement to DXC’s Confidentiality, Non-Solicitation, and Conflict of Interest Agreements is required.
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