Overview
Sales Support Coordinator
Location: Liversedge
Reports To: Group Sales Director
We are looking for a highly motivated and detail-oriented Sales Support Coordinator to provide essential administrative and operational support to our Sales Team. This is a fast-paced and varied role that requires excellent organisational skills, a proactive approach, and the ability to work with multiple departments. The role involves ensuring smooth sales operations, supporting client communications, and helping the business deliver first-class customer service and continued growth.
Key Responsibilities
Client Communication
* Act as the first point of contact for incoming enquiries
* Qualify leads and build customer relationships through professional communication
* Communicate with clients regarding sales order confirmations, delivery timelines, documentation requirements, free issue requests and order updates
Sales Coordination
* Liaise with NPD, Operations, and other departments to ensure smooth execution of projects and sales activities
* Support in managing sales projects from concept to delivery
Administrative Support
* Prepare and coordinate the completion of sales documents such as tender requests, artwork approvals, technical documents and information, registration requirements etc.
* Support the sales team with data entry, scheduling, and project management
Order Management
* Accurately process incoming sales orders and requests
Data Management
* Maintain and update the CRM system
Team Support
* Provide cover for sales and operations team members when required
* Assist with additional sales-related activities, including client information and document requests, liaison between sales team with other departments such as Quality, NPD and operations
What we’re looking for
Required Skills & Qualifications
* Proven experience in an administrative, sales support, or customer service role (preferably in FMCG, manufacturing, or related industries)
* Strong organisational skills and the ability to manage multiple priorities
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems
* Customer-focused approach with the ability to build strong client relationships
* A proactive team player with high attention to detail
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