Overview
Job summary
We are looking for a Support Manager to join our Operations Team supporting our Hospital General Managers with the operational and daily management of the acute hospital sites within CTMUHB.
This role will be responding to day to day queries and support Hospital General Managers in the achievement of key objectives for the acute sites, contributing where appropriate to the production of site based operational plans and business case development to ensure that delivery of a safe and efficient hospital site.
Key duties and responsibilities
* Be responsible for contributing to the operational and daily management of the acute hospital sites within CTMUHB, giving support to the Hospital General Managers with the day-to-day administration related to safe hospital site management and patient flow.
* Support the Hospital General Managers in the achievement of key operational and strategic objectives for the acute sites, contributing where appropriate to the production of site based operational plans and business cases development alongside care groups as appropriate.
* Provide support in achieving standards laid out by the Welsh Government.
* Ensure that routine and ad-hoc information is provided to support the monitoring and evaluating the achievement of the Hospital General Managers objectives.
* Work closely with other managers to ensure a co-ordinated approach to the delivery of services.
* Manage identified staff as part of the acute hospital management function across CTMUHB.
* Be responsible for the day-to-day processes and procedures.
* Be encouraged to identify new and improved ways of working for all staff for whom they are responsible.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Details
Date posted: 30 October 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,516 to £38,364 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 110-AC317-1025
Job locations: Abercynon, CF45 4SN
Job responsibilities
* Manage relevant information systems required to support hospital management functions for the University Health Board.
* Provide and analyse statistical information and produce reports for colleagues/CTM/other agencies as required by Hospital General Managers.
Qualifications and Experience
Essential
* Degree level or equivalent level of skills, experience and knowledge
* Knowledge of acute site management and patient flow systems and processes
* Experience of team/staff management
* Experience in using clinical systems
Desirable
* Experience of using other NHS Systems i.e. WIS, WPAS, WCP etc
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Guidance can be found here: Criminal records checks for overseas applicants.
Employer details
Employer name: Cwm Taf Morgannwg University Health Board
Address: Abercynon, CF45 4SN
Website: joinctm.wales
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