Senior Customer Operations Performance & Support Manager 🚨
📍 Location: Reading or Glasgow (Hybrid)
✈️ Travel: Regular travel to India required
💰 Salary: Excellent package + bonus + benefits
Lock Global is seeking a customer-focused operations leader to support our Customer Service teams and drive performance across our service delivery. This is a key role that connects internal teams, delivery partners, and customers—ensuring smooth operations, high-quality service, and continuous improvement.
Key Responsibilities:
* Lead and support Customer Operations teams to deliver exceptional service
* Collaborate with partners and internal stakeholders to align goals and performance
* Monitor KPIs and service metrics, identifying trends and improvement opportunities
* Provide actionable insights through detailed reporting and analysis
* Champion operational efficiency and process improvements
What We’re Looking For:
* Proven experience in operations and partner management
* Strong analytical and reporting skills
* A proactive mindset with a passion for continuous improvement
* Excellent communication and stakeholder management abilities
* Willingness to travel internationally, particularly to India
Why Join Lock Global?
* Competitive salary and bonus structure
* Hybrid working model
* Opportunity to influence and shape customer operations at scale
* Supportive and collaborative team environment
📩 Apply now or contact us for more information