Shape how we work and make a real impact across the business.
We’re looking for a driven and analytical problem solver to join our team as a Continuous Improvement Lead (Operations & Sales)
Reporting to the Head of Business Operations, this role will review processes across Operations and Sales to identify inefficiencies, lead improvement projects and deliver measurable gains in productivity, service, quality and cost performance. Working closely with departmental leaders and alongside the Continuous Improvement Lead (Production), the successful candidate will drive sustainable change through process redesign, data-led decision making, effective project delivery and the promotion of a continuous improvement culture across the business.
As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.
Some of the Key Benefits of joining us
Along with the great pay, you'll enjoy opportunities for growth and training. we also offer a range of extra benefits to make your time with us even better:
💸 Attractive salary + Annual Bonus
💫 Private healthcare & Employee Assistance Programme (EAP) from day 1
✨ Enhanced annual leave entitlements and additional loyalty holidays
⭐ Holiday Purchase Scheme
🦺 Company Branded Clothing
💻 Access to tech & cycle to work schemes
👨👩👦👦 Enhanced family friendly leave
💸 Employee savings scheme
🧱 Employee discount scheme
🎁 Length of Service gifts
Please note: We are unable to offer visa sponsorship at this time, as we do not hold a sponsorship licence and do not have roles that meet the criteria for sponsorship under the Skilled Worker visa route. All applicants must have the current right to work in NI.
We may close vacancies early where we receive significant numbers of applications, in order to support efficient shortlisting.
About The Role
Duties will include:
· Review end-to-end processes across Operations and Sales to identify inefficiencies, waste, bottlenecks and opportunities for improvement.
· Engage with departmental stakeholders to understand current ways of working, operational challenges and desired future processes.
· Facilitate workshops, observations and process mapping sessions to capture and redesign business processes.
· Develop and maintain clear process documentation, standard operating procedures and improvement records.
· Build and manage a prioritised pipeline of continuous improvement initiatives aligned to business goals.
· Lead cross-functional improvement projects from concept through to implementation, embedding sustainable change.
· Use data and performance metrics to quantify issues, support decision-making and measure benefits delivered.
· Identify opportunities to improve productivity, service levels, quality, customer experience and cost performance.
· Assess and recommend digital tools, automation solutions and system enhancements that support operational efficiency.
· Work closely with IT and Data Team to ensure proposed solutions are practical, secure and aligned to company standards.
· Support change management activities to maximise colleague engagement, adoption and long-term success of improvements.
· Coach managers and teams in structured problem solving, root cause analysis and continuous improvement techniques.
· Promote a culture of continuous improvement by encouraging ideas, ownership and accountability at all levels.
· Track project progress, risks, savings and outcomes, providing regular updates to senior leadership.
· Collaborate closely with the Head of Business Operations and the Continuous Improvement Lead (Production) to coordinate priorities and share best practice.
· Ensure all improvement activity complies with company policies, health and safety standards, data protection requirements and budget expectations.
· Contribute to departmental and company objectives through delivery of measurable operational improvements.
· Treat sales, costs, and personnel information in a private and confidential manner.
· Demonstrate the company values (H.E.A.R.T) in every task and colleague/customer interaction daily.
· Attend monthly 1-1 meetings with Head of Business Operations.
· Comply with GDPR legislation.
· Undertake additional duties within the scope of the role as reasonably required.
Required Criteria
* • Third level qualification in a business or related discipline
* • 3+ years’ experience in continuous improvement or project management
* • Experience in leading continuous improvement initiatives within a business environment.
* • Experience in project management.
* • Proficient in using data analysis tools (e.g., Excel, Power BI or similar).
* • Strong analytical skills and the ability to interpret data sets into actionable insights. • Solution focused.
* • Ability to manage multiple projects and priorities simultaneously. • Strong facilitation, coaching, and influencing skills.
* • Results-driven with a focus on delivering tangible outcomes. • Proactive and self-motivated with a continuous learning mindset.
* • Change leadership and stakeholder engagement. • Strategic thinking. • Strong written and oral communication and presentation skills
* • Eligible to work in NI
Desired Criteria
* • Relevant Lean / Continuous Improvement qualification (e.g., Lean Six Sigma Green Belt minimum) • Project management qualification
* • Experience building CI capability across teams (e.g., coaching, training others).
* • Strong knowledge of Lean, Six Sigma and other continuous improvement methodologies.
* • Knowledge/Experience of improvement tools such as automation, digital transformation, or process mapping tools.
* • Digital, automation and/or AI skills. • Knowledge of tabular database structures and design.
* • Full Valid UK driving licence
Skills Needed
Applying Data to Decisions, Business Process Improvement, Continuous Improvement, Lean Manufacturing, Project Management, Root Cause Analysis, Six Sigma Techniques, Communication
About The Company
Our History
Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942.
We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving – or ‘Pavia’, as it was originally called.
Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.
Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.
Company Culture
Our People
To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland.
We embrace, encourage and engage in continuous improvement and continuous learning for all employees.
Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people.
Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements.
We only recruit people who share our values.
Company Benefits
You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Opportunity to travel, Remote working, Free parking, Free work laptop, Open office, Company retreats, Competitive salary, Event tickets, Long service recognition
Salary
Not disclosed