Social network you want to login/join with:
Tusker Customer Support Advisors - Watford DE, Watford
col-narrow-left
Client:
Lloyds Banking Group
Location:
Watford, United Kingdom
Job Category:
Customer Service
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
2bc24c487075
Job Views:
10
Posted:
28.04.2025
Expiry Date:
12.06.2025
col-wide
Job Description:
Description
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, involving at least three days per week at our Watford office. During training, new starters are expected to be in the office 5 days a week until fully trained.
About this Opportunity
Support drivers by delivering excellent service through knowledge, education, and passion. Always prioritize the driver and their experience.
Take full accountability for your work, aiming to exceed KPIs and SLAs through inbound and outbound interactions.
Manage interactions to completion, proactively chasing responses as needed.
Respond professionally and clearly, providing all necessary information on the first contact.
Empathize with drivers, understanding their needs and delivering difficult messages with education and explanation.
Manage internal and external systems, maintaining accurate and up-to-date information.
About us
We’re transforming our Group, focusing on technology, workplaces, and colleagues to create a great environment. We’re an award-winning car leasing company committed to environmentally friendly mobility and sustainability, supporting planet-positive initiatives.
Our Car Benefit Scheme offers employees affordable, fully maintained, insured cars via salary sacrifice, with a wide selection from leading manufacturers. Visit our website for more information.
What you’ll need
Excellent communication skills, polite and professional telephone manner.
Inquisitive and proactive, seeking to do the best job with awareness of impact.
Strong organizational and time management skills.
Ability to prioritize and adapt to changing pressures.
High accuracy and attention to detail.
About working for us
We promote inclusivity and diversity, aiming for a workforce that reflects society. We welcome applications from under-represented groups and are disability confident, offering reasonable adjustments during recruitment.
Benefits include
Up to 15% pension contribution.
Annual performance bonus.
Share schemes and discounts.
22 days’ holiday plus bank holidays.
Wellbeing initiatives and parental leave policies.
This is a unique opportunity to shape your future with us.
Join us and grow with purpose.
At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference and offer many opportunities to learn and develop.
We prioritize data safety and confidentiality, only requesting sensitive information during formal stages.
We are committed to a values-led, inclusive culture, reflecting the diversity of our communities and enabling colleagues to make a real difference.
#J-18808-Ljbffr