Job Description
Customer Care Associate – German Speaker
Full-time | Hybrid (UK)
Do you enjoy helping people, solving problems, and making a real difference in science?
We’re partnering with a global life sciences and technology innovator whose products are used by researchers around the world to drive breakthroughs in biology and healthcare. They’re now looking for a Customer Care Associate (German Speaker) to be the friendly, reliable voice supporting their customers.
This is a great opportunity for someone who loves customer interaction, thrives in a fast-paced environment, and wants to work for a company doing genuinely meaningful work.
Why This Role?
* Work for a mission-driven organisation shaping the future of scientific research
* Be part of a collaborative, supportive customer care team
* Use your German language skills daily
* Hybrid working with long-term career potential
* Make a real impact on customers who rely on advanced technology
What You’ll Be Doing
As a key member of the Customer Care team, you’ll be the first point of contact for German-speaking customers via phone, email, and chat.
* Support customers with orders, shipments, and account queries
* Provide clear, friendly, and empathetic service every time
* Keep customer cases accurately updated in the CRM system
* Work closely with Sales, Logistics, Operations, and Support teams
* Escalate complex issues when needed — and always follow up
* Help ensure every customer interaction ends on a positive note
(No technical troubleshooting required — this role is focused on service and coordination.)
What We’re Looking For
* Fluent German and strong English communication skills
* Previous experience in customer service or a customer-facing role
* Comfortable handling phone-based interactions
* Highly organised and able to manage multiple cases at once
* Confident with Microsoft Office; CRM/ERP experience is a plus
* A positive, proactive mindset and genuine care for customers
Ready to Apply?
If you enjoy helping people, want to use your German professionally, and like the idea of supporting cutting-edge science — we’d love to hear from you.
Apply now or message us to learn more.