Job Description
Job Title: Contact Centre Team Leader
Job Type: Full Time, Permanent, Hybrid (3 days in office, 2 days remote)
Reports to: Contact Centre Manager
Salary: Up to £32k per annum DOE
About the role
Are you passionate about leading teams and delivering excellent customer service? Do you thrive in a fast paced contact centre environment? We Are Group is currently looking for an experienced contact centre team leader to support and guide our frontline team, ensure the delivery of outstanding service and drive continuous improvement across operations.
As Team Leader, you will supervise a team of contact centre agents handling inbound/outbound calls and emails. You’ll provide day to day leadership, coaching, and development support, while taking ownership of escalated enquiries, performance targets and call quality assurance. You’ll also support the Contact Centre Manager with reporting and safeguarding responsibilities. You’ll act as a Designated Safeguarding Officer, responding appropriately to concerns and maintaining compliance.
Who we are looking for…
You will have proven experience within a supervisory role within a contact centre (3 years or more).
You’ll hold strong communication...