Department: Claims Management
Location: Preston
Description
At Davies, people are at the heart of everything we do. Our values emphasize success together, making the business a great place to work. You will be valued, supported, and receive excellent benefits, including:
* Reward platform – discounts at over 800 retailers
* 28 days holiday excluding UK bank holidays (rising with service, plus option to purchase up to 5 extra days a year)
* Development, training, and professional qualifications
Our Opportunity:
Davies is looking to recruit an experienced Customer Service Advisor to join our growing Property team. We value transferable skills and qualities that focus on what you can bring to the role. Industry experience is beneficial but not essential, as we will provide full training and support.
Hours: Part-Time 17 hours per week, Saturday & Sunday
Shift times: Between 09:00 - 18:30
What will your day look like:
* Respond to inbound calls from home emergency insurance customers
* Work towards targets and KPIs in a friendly, professional call centre environment
* Support customers through their claim journey from notification to resolution
* Validate policyholder information, diagnose issues, and deploy appropriate trade contractors, keeping customers informed
* Take excess policy payments, arrange boiler services, and negotiate with contractors
* Opportunity to multi-skill across various insurance product lines
Knowledge and Abilities:
* Experience with First Notification of Loss (FNOL) or claims handling is advantageous
* Previous contact centre experience is beneficial but not essential
* Excellent telephone manner and customer service skills
* Strong attention to detail
* Self-motivated and engaged
* Positive, confident approach when dealing with customers
* Use of soft skills such as empathy, tact, assertiveness, and diplomacy
* PC literate with excellent administrative skills
Benefits:
Career & Purpose:
* Davies Innovation Lab
* Leadership training program
* Funding for professional qualifications
* Learning opportunities through Thrive at Davies
Environmental & Social:
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering program
Financial Health:
* Pension with 5% employee and 5% employer contributions
* High Street discounts and financial wellbeing hub via My Choices at Davies
* Life assurance: x4 salary
* Refer a Friend program
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing:
* Wellbeing centre with programs like move, munch, money & mind focus
* Discounts with UK retailers
* 24/7 confidential helpline (EAP)
* Holiday entitlement increases with service: 25 days, 26 after 5 years, 27 after 10 years
* Flexible working options: hybrid, work from home, or office
* Dress for your day policy
* Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbatical, baby loss)
* Flexible benefits, including holiday purchase, health cash plan, and BUPA dental plan
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