Buttercups Training are part of Lyceum Education Group and we are a specialist, market leading training provider within the pharmaceutical and healthcare industry. We have a track record of delivering high quality training programmes to pharmacists, pharmacy technicians and healthcare support staff with high achievement rates.
Due to continued growth, we're excited to introduce a brand-new opportunity for an experienced, proactive and detail-oriented Attendance & Engagement Officer to join our team.
This learner-facing role is perfect for someone who thrives on taking initiative, acting with urgency, and making a real difference. You'll play a key part in championing our learners, spotting trends, and confidently suggesting process improvements that will enhance student attendance and engagement.
Why work for Buttercups Training?
It is a great time to join Buttercups as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many great reasons to join the team such as:
With hybrid and flexible working available, you'll be able to split your time with 2-3 days in our beautiful modern office and the rest of the week from wherever you choose to call home.
Birthday or Buttercups anniversary off – your birthday is a wonderful opportunity to celebrate all things you, we allow all staff members to take a paid day off each year to celebrate
Other key benefits include Free Parking on site, additional Annual Leave, Life Assurance, Group Income Protection, Employee Assistance Programme and much more
What you'll be doing
The Attendance & Engagement Officer will play a key role in boosting learner attendance and engagement across all core programmes, working closely with tutors and wider support teams to remove barriers and help learners reach their full potential.
As such, you will be responsible for:
Contacting learners and Workplace Training Supervisors (WTSs) promptly regarding absences or lateness, to establish reason(s) and set expectations for attendance
Conducting calls with learners / WTSs to address barriers to attendance
Developing and implementing engagement strategies to improve learner attendance
Maintaining accurate attendance records using our internal systems
Analysing attendance data to identify patterns, trends, and areas of concern
Producing regular reports in line with business requirements, to enable data driven decisions
Contributing to the development of policies and procedures that relate to attendance
Ensuring compliance with statutory requirements for attendance monitoring and referral pathways
Ensuring processes are working effectively and driving the required outcomes
What we're looking for
To be successful in this role you will need to have a proven track record in the following areas:
Prior experience working in an educational setting
Strong communication and interpersonal skills
Ability to analyse data and produce actionable insights
Knowledge of safeguarding and confidentiality requirements
Empathetic and approachable with a learner-centred mindset
Highly organised and able to manage own workload
An understanding of barriers to learning and strategies to overcome them would be advantageous
Knowledge of funding and compliance requirements related to attendance would be beneficial
Proficient in using Microsoft Office applications, in particular excel
Please note that the successful candidate will be required to undergo an Enhanced DBS check
Buttercups Training part of Lyceum Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. Buttercups Training will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to Buttercups Training undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with Buttercups Training safer recruitment practices.
Buttercups Training part of Lyceum Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.