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Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.
Key Responsibilities:
* Greet and register patients promptly and courteously upon arrival
* Verify and update patient demographics and insurance information
* Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services
* Collect co-pays, deductibles, and outstanding balances at check-in and check-out
* Assist patients with past due balances, explaining payment options and processing transactions
* Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments
* Follow up on appointments to minimize no-shows and maximize productivity
* Address patient inquiries in person with professionalism and care
* Collaborate with clinical staff and management to ensure optimal patient flow
* Take initiative in solving problems and escalating issues when needed
* Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges
Ideal Candidate:
* A High School Degree or GED
* Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position
* Proven experience with insurance verifications and patient billing
* Must have a working knowledge of computer and respect for confidentiality.
* Must be able to work in a fast-paced environment, paying close attention to detail
* Epic experience a plus.
* Bilingual skills a plus
Benefits Offered:
* Health & Dental Insurance- eligible 1st day of employment
* Paid time off and paid holidays
* Health & Dependent Reimbursement Accounts
* 401(k) Plan with company contribution
* Company paid Life and LTD Insurance
* Employee discounts
To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Internet Publishing
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