Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
The eye emergency team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a patient focussed, friendly and enthusiastic individual.
Join our small, busy Eye Emergency team to deliver excellent reception and administrative support. You’ll be the first point of contact for walk‑in emergency and urgent eye care patients in a fast‑paced clinical setting.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
Our department is open 7 days a week and so some weekend and bank holiday working should be expected. Our usual shifts are 7.30am to 8pm. Confidence in learning and using multiple IT systems is essential and experience in a front facing reception role would be desirable.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
* Literacy and numeracy skills, demonstrable to GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C (or equivalent)
* Good keyboard skills and basic computer literacy skills.
* Experience in a busy working environment.
* Ability to work autonomously and as part of a team.
* An understanding of confidentiality issues.
* Friendly, approachable and sympathetic manner.
* Clear written and verbal communication skills
Desirable criteria
* Previous hospital or health service experience.
* Experience of using eCaMIS.
* Office experience.
* Previous experience within a ‘customer care’ role.
Skills and competencies
Essential criteria
* Admin and clerical skills
* Attention to detail
* Communication
* Customer service
* Keyboard skills
* General IT skills
* Teamwork
* Attention to detail
Trust Values
Essential criteria
* Patients First
* Always Improving
* Working Together
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