Service Desk Analyst; Mac, iOS, Iru Kandji MDM, G Suite, O365; London; upto £40,000. This is a wonderful opportunity for a helpful and technically-minded Service Desk Analyst to join a close-knit team of four within a global Creative Agency near Charing Cross (WC2N 5HS). You will be central to the team, providing essential support and ensuring smooth technology experiences across a modern, Apple-focused environment. Why Join This Team? If you enjoy a workplace where you are a name, not a number, and your support directly helps creatives thrive, this is for you: Apple Specialist Environment: Grow your skills in a predominantly Mac/iOS house using modern tools like IRU / Kandji, Jamf. Supportive Small Team: Work within a collaborative group of four where everyone's contribution is valued and recognised. Diverse Tech Stack: Gain experience across Google Workspace, Office 365, and Windows, ensuring a varied and interesting daily flow. Commitment to Growth: A competitive £40k package that reflects our commitment to finding a dedicated professional for this vital role. The Company: Our client is a major player in the Creative and Entertainment world, known for a vibrant and inclusive atmosphere. While they are a global name, the IT team maintains a 'family feel' that prizes helpfulness and shared success. They provide a stable, secure environment where you can truly take ownership of your responsibilities and build lasting relationships with the users you support. The Role: As a Service Desk Analyst, you will be the first point of contact for a diverse group of creative professionals. You will be responsible for managing Apple devices via Kandji, troubleshooting iOS issues, and supporting both Google Workspace and Office 365 environments. Whether you are setting up a new starter's MacBook or helping a producer with a Windows-based query, your goal is to provide a seamless, stress-free tech experience. Why this role? Due to a long-term commitment to providing top-tier internal support, we are expanding our small, dedicated team. This is a new position created to ensure we continue to provide a high level of care to our staff as the company grows. It is a perfect move for someone who loves being the 'go-to' person in a friendly, high-energy creative office. Apply today to ensure you don't miss out on this career-defining move!