Customer Service Advisor
OA are recruiting for a Customer Service Advisor to join our client’s dynamic and growing team within a leading distribution company in the fashion accessory and travel goods sector.
As the first point of contact for a diverse range of customers—including buyers, shop floor staff, and merchandisers—you will play a crucial role in managing customer enquiries, orders, and repairs. You’ll take ownership of each interaction, ensuring customer satisfaction while enhancing account management practices. Your ability to develop in-depth product knowledge and understand trading requirements will be key to supporting the brand’s values and reputation.
This role is ideal for someone who enjoys variety and isn't afraid to get hands-on, especially when it comes to handling repairs. If you’re eager to learn, committed to excellence, and ready to immerse yourself in all aspects of the job, we want to hear from you!
Location: Elstree, Borehamwood
Hours: Monday to Thursday 9 – 5:30 and Friday 9-5. Office based.
Salary: £26,000-£28,0000 DOE
Customer Service Advisor Benefits:
1. 23 days holiday bank holidays
2. Company pension
3. Employee discount
4. Free on-site parking
Customer Service Advisor Key Responsibilities:
5. Managing customer and consumer emails, orders, and repair-related paperwork with efficiency and attention to detail.
6. Keeping the customer databases updated to ensure accurate and timely information flow.
7. Handling customer queries about after-care services, including repair issues, product details, availability, and stockist locations.
8. Take charge of repair-related issues from start to finish, including processing paperwork and coordinating or dealing with the repairs.
9. Providing customers with updates on orders, repairs, stock availability, pricing, and product changes.
10. Proactively reaching out to customers with sales information to maximize selling potential and drive business growth.
11. Supporting the sales, design, and warehouse teams by sharing critical information and assisting with ad hoc tasks.
12. Managing order processing, invoicing, stock updates, and other administrative duties like filing and photocopying.
Customer Service Advisor Skills and Experience
13. You will need to have a positive and can-do attitude to your work, be conscientious, willing to assist in all areas and be a team player.
14. Experience working in a similar role be advantageous. Retail experience would be beneficial, but not essential.
15. Organised and adaptable, with a hands-on approach to complete outstanding tasks.
16. Attention to detail is vital, organisation and administrative skills are essential.
17. You will need to use your time management skills to ensure customers’ requests are handled quickly and efficiently.
18. Excellent written and verbal communication skills.
19. Ability to work effectively as part of a team and independently.
20. You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.