About Creed
At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we've been making a difference in the food industry since 1972.
With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We're proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you're looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be
Role Details
The day to day duties of the role are to co-ordinate and manage the customer service administration.
Some responsibilities of the role include:
* To liaise with the Telesales and Transport teams to organise ETA's and re-deliveries, utilising Pro-Track
* Calling customers with late route information and updating Vecta
* Calling priority customers to ensure that we are delivering quality
* Liaising with Inventory and calling customers from NATOP's report (capturing sales where possible)
* Dealing with Customer ad-hoc queries and complaints
* Attend Service circle with data from previous day's activities
* Complete credit/collection requests and liaise with the relevant people
* Manage the priority accounts for own depot. Daily report and follow up calls
* Establish and maintain good working relationships with internal and external customers, including suppliers.
The Ideal Candidate
We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.
It is essential that you have the following:
* Positive 'can do' attitude
* Desire to learn new skills
* Excellent customer service skills
* Friendly positive attitude
* Good IT Skills
* Experience working within a call centre environment
If you think you have what it takes to succeed then click "Apply Now" below to share your C.V and a covering note explaining why you think you would be a great fit for this position.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.