Responsibilities:
* Work closely with the Country Business Manager, service managers, on forecasting, revenueand ongoing customer Business related activities.
* End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
* Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply datesand shipping plan.
* Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
* Customer payment coordination, tracking to ensure timely collection.
* Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
* Manage Customer returns of faulty parts to HQ for repair (RMA).
* Responsible for regular documentation preparations for business with legal.
* Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks
* Other tasks assigned by Business Service managers.
Requirements:
* BA / B.Scin Industrial Engineering and Management / Business Management or equivalent
* +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
* Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..)
* ERP/Oracle systems – a plus. ERP Priority - an advantage
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