Customer Quality Technician About the role Responsible for quality functions centred around product quality for a bespoke manufacturer, including but not limited to overseeing and creating documentation packs. Roles & responsibilities are in line with the quality management system and policies ensuring product and services meet/exceed customer expectations. Responsible for defect prevention, process deviation and ensuring supplier supplied parts are to standard. This role involves liaising with both customer and supplier ensuring lines of communication are open and handled for any non-conformities. This role will include identifying deviation from design to day-to-day department activities to improve internal process and performance. Key Responsibilities * Reviewing documentation and creating document packs for customer requirements * Process documents from goods in, shop floor, email chain and any other source * Inspection of goods to ensure they meet customer requirements and provision of certificate of conformity. * Process and following through customer non-conformities and adhering to internal and customer corrective and preventative action * Creation of internal documentation in line with process and procedures Other Responsibilities * Contribute to create and implement of best practice in processes and procedures to improve performance * Support NPI activities to ensure internal and external s...