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AFTERCARE COORDINATOR
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Job reference:
NWT-CSX-001271
Salary:
Competitive Salary & Contractual Contributory Pension
Closing date:
31/10/2025
Department:
Client Services
Location:
Trafford Park, Manchester
Employment type:
Permanent
Where to find us
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Job Description
Job Title
: Aftercare Co-ordinator
Reporting to
: Administration Team Leader
Purpose of the job
: To ensure the smooth running of the companies aftercare service
Working hours
: Monday to Friday 8AM - 4:30PM
Location
: Trafford Park – office based.
Holiday entitlement
: 22 days of holiday plus bank holiday
Salary:
Up to £26k, DOE
Main Aspects Of The Role
* Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
* Client liaison to assist with requirements and appointment bookings
* Schedule remedial appointments
* Record updates from external teams onto in-house system
* Work alongside factory team to ensure that changes/updates are actioned
* Follow up on factory shortage reports and action as required
* Prioritise high debt remedials and priority clients
* Liaise with fitters & polishers regarding their availability
* Escalate any issues or risks to the appropriate person
* To adhere to the departmental procedures as advised
Primary Person Specification
* Experience in a scheduling team/dept would be advantageous
* Experience of dealing effectively with complaints on the telephone and in writing
* Be able to work unsupervised
* Confident telephone manner
* Clean and concise written and verbal communication skills
* Willing to take on/learn new skills
* Very strong attention to detail
* Must be able to be flexible and respond to changing circumstances
* Be able to work in a team environment
* Excellent IT skills
Benefits
* Company pension scheme
* On-site free parking
* Employee Assistance Programme – access to 24/7 counselling and support helpline
* Employee Mortgage Services – access to mortgage advice and education services.
* HCCP – Health Care Cash Plan providing cash back on dental, optician etc. at reduced rates.
* Local and national discounts at a range of major retailers
* Cycle to Work scheme
* Free flu vaccinations
* Yearly salary review
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