Customer Services Adviser
Location: Canterbury
Salary: £12.50 p/h
Hours: Part Time - 25 Hours Per Week.8.30am - 4.30pm Monday - Friday
About the role
Our client, a leading educational institution, is seeking a Customer Services Adviser to join their busy Estates team. Acting as the first point of contact, you’ll deliver exceptional customer service across telephone, email, intranet, and face-to-face channels. You’ll process and prioritise queries, liaise with internal teams, and ensure customers stay informed throughout.
This is a key role in a nationally accredited Customer Service Excellence team, offering a fast-paced and varied workload. You’ll manage the service inbox, monitor systems like Topdesk and CAFM, create reports, support training for new team members, and help coordinate key events such as Open Days and Arrivals Weekends.
Key Responsibilities
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Act as the first point of contact for all incoming Estates enquiries
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Manage incoming communication via phone, email and systems such as Topdesk and CAFM
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Deliver clear and proactive communication to stakeholders, keeping them informed of progress
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Monitor outstanding maintenance or service issues, escalating where appropriate
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Produce reports, analyse data, and support service planning
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Support complaint resolution and log feedback appropriately
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Create and circulate service improvement notices and updates
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Liaise with internal teams and external contractors to follow up on works
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Play an active role during Open Days and Arrivals Weekend, helping to deliver enhanced service
About you
You will have:
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Experience in a customer-focused environment
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Strong IT skills across Outlook, Excel, Word, SharePoint, and databases
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Excellent communication and time management skills
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The ability to stay calm, accurate, and professional under pressure
Experience in facilities or higher education, and qualifications such as an ECDL or NVQ in Customer Services, are desirable.
Apply now
If you're organised, customer-focused, and ready for a challenge, we’d love to hear from you.
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