Job Description
Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and help deliver our earwax removal service to the local community.
About the role
You will go through specialist training to understand how to complete the ear wax removal process. Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist micro-suction equipment to gently remove ear wax from the customer’s ear(s) to improve their hearing.
You will complete our healthcare training programme to enable you to advise customers with their healthcare needs and will also:
* Greet customers and verifying their details
* Manage the appointment booking process
* Explain the earwax removal procedure to customers
* Remove earwax following current guidelines
* Record clear and accurate medical notes
* Follow Standard Operating Procedures and follow health and safety standards
* Order and maintain stock
* Work with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signpost into other healthcare services
* You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
* Five GCSEs or equivalent
* A passion for customer care and working in Healthcare
* Able to deal kindly and sensitively with anxious / distressed people
* Communicate and listen effectively
* Passion and energy to deliver excellent patient care
* Able to respond to changing work force demand and service needs
* Digitally savvy and comfortable using a smartphone and navigating technology
* Prepared to learn and motivated to complete a Healthcare training programme (NVQ2 or equivalent)
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.
* Experience in a healthcare setting
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If your application is successful, you'll be invited to an in-store interview within the net 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis
Business Area
Retail
Keywords
Healthcare,clinic,specialist,customer,retail,vaccinations,services, assistant,nhs,pharmacy,pharmacist
Hours per week
15
Latitude,longitude 1
51.460560771,-0.305348690
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays, Weekends, Weekdays and Weekends
Airport
No
Hours per week
8 to 16 hours per week
Company
UK Stores
Division
16 - United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
7 - London
Area
170 - Southwest London
Store
850 - RICHMOND
Req Posted Date
13-Jun-2025
County
London South West
Country
UK
Address 1
61-64 George Street
Address 2
Richmond
Address 3
Greater London
#J-18808-Ljbffr