At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical. Babyzone is a charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere – due to financial, geographic, or cultural barriers – by offering free, evidence-based classes and resources in premium, fully accessible community hubs.
Babyzone Warrington Operations Officer
Key responsibilities – Set-up and operations
* Ensure optimal preparation of areas in Babyzone Warrington intended for sessions, including moving furniture, adjusting layout, and other necessary changes.
* Support class leaders with the set up and pack down of their equipment.
* Support the setup of exploratory play zones, projector feeds, and other elements to create a welcoming and functional environment.
* Ensure easy access to essential amenities like pram parking and baby-changing toilets.
Front of house
* Provide a warm and supportive welcome for all families attending Babyzone.
* Explain Babyzone operations and important information to families.
* Capture family numbers and basic postcode data as families arrive.
* Act as a floating resource to ensure positive experiences for all attendees.
* Problem-solve any issues raised by families or class leaders during the day.
* Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
Close down
* Assist class leads in packing up all equipment used for exploratory play and classes.
* Return the Swansea Arena are as to original setup.
* Ensure all rooms are cleared of any items from Babyzone activities.
* Report attendee numbers and any observations/issues to the Head of Babyzone.
Additional duties
* Supervise and guide additional volunteers, apprentices, or support staff as necessary.
* Respond to and action reasonable requests from the Head of Babyzone.
* Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.
Safeguarding and compliance
* Complete all necessary safeguarding training in a timely fashion as directed by the Safeguarding Lead and Head of Babyzone (this is to be completed before starting your first day).
* Adhere to safeguarding policies, and maintain a culture of safety for children, families, and staff.
* Report any safeguarding incidents to the Head of Babyzone or Safeguarding Lead as soon as possible.
* Adhere to all Babyzone policies and procedures.
Skills and technical competencies
* Organisation: Ability to coordinate multiple tasks efficiently and ensure smooth operations.
* Interpersonal skills: Strong communication skills to engage positively with families, class leaders, and other stakeholders.
* Problem-solving: Ability to respond effectively to any issues that arise, ensuring a positive experience for all attendees.
* Flexibility: Willingness to adapt to changing needs and undertake additional duties as required.
* Value alignment: A passion for the Babyzone mission and a commitment to making a positive impact in the community.
Role Details
* Salary: £13.45 per hour (Real Living Wage)
* Contract: Part-time, permanent, term-time only
* Hours: Thursdays, term-time only (8:15am - 3:00pm)
* Location: Babyzone Warrington Hub, Warrington Youth Zone, Dallam Lane, WA2 7NG
* Start Date: as soon as possible
Benefits
* 33 days annual leave including bank holidays (pro-rated)
* Flexible working pattern to suit your lifestyle
* Matched pension contributions (if eligible)
* A supportive and inclusive working culture
* Be part of a national network making a real difference
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