About The Role
Are you the kind of leader who sets the tone, raises the bar, and brings energy into every room? Do you get a buzz from developing people, solving problems, and creating standout customer experiences?
If so, you might just be our next Team Manager in the Customer Installation Centre — the beating heart of the journey between a customer’s dream kitchen or bedroom and the moment it all becomes reality.
What You’ll Do
Lead with purpose — Guide and inspire a team of Installation Coordinators to deliver a smooth, caring, and efficient end-to-end service, from delivery to installation completion.
Champion performance — Keep your finger on the pulse of customer satisfaction, speed of resolution, and operational efficiency. You’ll know the numbers, understand the story behind them, and take action to improve them.
Solve problems fast — Work hand-in-hand with your team, our customers, installers, and internal teams to remove blockers and keep projects moving.
Coach brilliant behaviour — Develop your team to communicate confidently, own their installations, and show empathy that customers genuinely feel.
Own the tough stuff — Take responsibility for escalations and complex cases, ensuring fair, quick, and customer-focused resolutions.
Make things better — Spot inefficiencies, challenge old habits, and drive changes that strengthen the customer experience and support the team’s success. ✨ Lead a team. Shape the journey. Make dream homes happen. ✨
Why You’ll Love Working Here:
A supportive, inclusive workplace where you’ll see the impact of your leadership every day.
Real career progression with personalised development plans.
A chance to work alongside passionate people who care deeply about what they do — and who celebrate success together.
What’s In It for You?
24/7 Access to our On-Site Gym Life Assurance after 2 years’ service
Access to Benenden Health & discount platform after 1 year
EE mobile discount
Staff discount to help you create your own dream kitchen or bedroom after 1 year
And plenty of opportunities to learn, grow, and make your mark! 📅 Application Deadline
Sunday 21st December 2025
About You
What You’ll Bring to the Table:
Proven leadership — You’ve successfully led a team before, delivering strong results and helping your people thrive.
First-class communication skills — You know how to inspire, influence, and get everyone pulling in the same direction (even on a Monday morning!).
Customer-focused mindset — You put the customer at the heart of everything you do and push for service excellence every single time.
Superb organisational skills — You can juggle multiple priorities, stay calm under pressure, and never miss a deadline (your to-do lists are legendary).
Problem-solving superpowers — You tackle challenges head-on, make decisions based on data, and turn problems into opportunities.
Industry know-how (bonus) — If you’ve got experience with kitchen and bedroom installations (or something similar), that’s a big plus — but it’s not a dealbreaker if you’re ready to learn!
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!