Customer service

We're Hiring: Customer Service Representative – Manufacturing | Bedford | Flexible Hours | Early Finish Fridays 🌟Salary £25,000
Are you a proactive, detail-oriented individual who thrives on delivering excellent customer service? We’re looking for a Customer Service

Representative to join our client’s team in Bedford.
📍 Location: Bedford
🕒 Hours: 37 hours per week, flexible start/finish times, with an early finish every Friday
💼 Sector: Manufacturing
📅 Start Date: ASAP

About the Role
You’ll be the first point of contact for customers, ensuring the smooth handling of orders, forecasts, and internal communication. Working closely with internal teams, you’ll support continuous improvement initiatives and contribute to a collaborative, efficient customer support environment.

Key Responsibilities
✅ First point of contact for customer queries
✅ Manage customer orders, updates & inquiries
✅ Process and maintain customer forecasts
✅ Participate in monthly forecast review meetings
✅ Accurately input and manage orders using SAP
✅ Collaborate closely with internal teams for timely order fulfillment
✅ Help standardise internal processes
✅ Ensure all HSE standards and safe working practices are followed
✅ Raise internal purchase orders for drop shipments

What We’re Looking For
Essential:
✔️ GCSEs (Grade 4+/A-C) in Maths and English
✔️ Excellent communication & problem-solving skills
✔️ Strong attention to detail
✔️ Ability to work well in a team and independently
✔️ Confident using ERP systems (SAP preferred)

Desirable:
🎓 College education or relevant experience in a manufacturing/customer service setting
Why Apply?
🌱 Supportive and collaborative environment
📈 Opportunity to contribute to continuous improvement projects
🕓 Flexible working hours
🎉 Early finish on Fridays
🏭 Be part of a reputable and growing manufacturing business

📧 To apply, email your CV to: lee evan at inceptionpro
To find out more call