Are you organised, proactive, and passionate about supporting learning experiences that help people grow? As a Learning & Development (L&D) Administrator, you'll play a key role in supporting and delivering learning activities across the organisation. Based in our HR Shared Service Centre, you'll support external training bookings, respond to learner queries, maintain documentation, and help promote learning initiatives that support development and engagement across the business. Our HR operations function will be moving into our Newcastle office in the coming months. That means you'll be based onsite at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days. During the initial training period, occasional travel to our Stockton office may be required. What you'll be doing: Respond to L&D queries, maintaining accurate records and ensuring appropriate follow-up or referral when needed. Coordinate external training bookings, liaising with suppliers, confirming attendance, and running payment processes in line with procurement policies. Maintain and update learning content, workflows, and reporting using systems like Cornerstone and Ariba. Draft and distribute communications to promote learning opportunities, working with internal comms teams to align messaging. Support continuous improvement by contributing to reporting, scheduling, learner support, and enrolment coordination within the People Hub. What you'll bring: Strong IT proficiency, including Microsoft Office and digital collaboration tools. While experience supporting HR or L&D functions is preferred, a strong passion for employee development is crucial System administration skills in a HR context, including first-line support, user/security management, and governance. Cornerstone platform experience for L&D operations would be great. Ability to act as the first point of contact for L&D queries, resolving or making sure it is referred as needed. Excellent communication (verbal and written) and customer service skills. High level of accuracy, numeracy, and attention to detail. Strong organisational skills and ability to prioritise and take ownership of workload independently Resilient and capable of working independently in dynamic and evolving environments. Decision-making ability and commitment to meeting SLAs. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent. Location: Newcastle (Hybrid - 3days PW). Security Clearance Level: SC. Internal Recruiter: Becky. Salary: £26-27kpa Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better. Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us! We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.