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Senior Service Desk Analyst, Preston, Lancashire
Client: Venquis
Location: Preston, Lancashire, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 1
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Senior Service Desk Analyst – Preston
Reporting to: Head of IT Operations
Hours: 33.75
Location: Preston, Lancashire
About the company: A P&I Insurance company with 240 employees worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose: To maintain the efficiency and functionality of IT services, providing expert support to ensure smooth operation of IT systems and services.
Key Responsibilities:
* Technical Support: Provide advanced support for IT services, troubleshoot complex issues, ensure excellent customer service, follow up with users, identify root causes, mentor junior staff, assist in training, foster team environment.
* System Management: Deploy software and hardware updates, perform system maintenance, support onboarding and offboarding, maintain documentation.
Person Specification:
* Deep understanding of IT support processes
* Ability to diagnose and resolve issues quickly
* Experience mentoring support analysts
* Expertise in hybrid environments, Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, Exchange
* Experience in financial services
* Networking knowledge, IT infrastructure understanding
* Excellent customer service and communication skills
* Bachelor’s degree in IT or related field
* Certifications such as Microsoft, CompTIA, ITIL v3/v4
* Experience with ISO27001, security processes, CIS benchmarks
* Experience with ServiceDesk systems like Freshworks and technologies like Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, scripting
What you will get: Collaborative environment, work-life balance, career development, educational access, benefits including healthcare, pension, health subsidy, wellbeing programs.
Company Values:
* Mutuality: Fairness among members
* Integrity: Upholding ethical standards
* Safety and Sustainability: Contributing to safety and environmental preservation
* Transparency: Building trust through open communication
* Excellence: Enabling full potential of staff and industry leaders
* Collaborative: Embracing diversity and inclusivity
Our client is committed to providing excellent service and fostering a people-centered culture based on mutual respect and support. We encourage applications from qualified candidates.
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