Overview
Job Title: Product Manager (Retail & EPOS Engineering)
Location: Field Based – Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary + bonus and benefits
We’re looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. You’ll play a pivotal role in evolving how we deliver retail experiences to our guests, creating seamless systems that improve efficiency and drive both revenue and guest satisfaction. This is a unique opportunity to shape a product with a strong hardware and software component, working across Digital, Operations and Engineering to take solutions from concept through to successful deployment at scale. If you’re energised by complex challenges, guest‑centred innovation, and the chance to deliver real impact across multi-site operations, this could be the role for you.
Responsibilities
* Lead the product roadmap for Retail & EPOS engineering solutions.
* Deliver digital products that enhance guest experience and support business goals.
* Manage end-to-end product discovery, development, testing, and go-to-market.
* Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.
* Ensure EPOS and retail products align with brand strategy, compliance, and user safety.
* Drive successful roll-out across multi-site operations.
* Use data to track outcomes and optimise product performance.
* Partner closely with operations teams to ensure smooth adoption and impact.
* Champion continuous improvement, experimentation, and innovation.
* Keep guests and owners at the centre of all product decisions.
Qualifications
* Experience rolling out hardware/software products at scale across multi-site businesses.
* Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, EPOS supplier, food delivery).
* Knowledge of UX design, agile frameworks, and product methodologies.
* Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
* Experience working closely with operations teams.
* Excellent communication and stakeholder management skills.
* Ability to analyse competitor products and apply insights.
* Creative problem-solving and the confidence to challenge existing approaches.
* A collaborative, guest‑centred mindset aligned to our Haven values.
* Flexibility to travel regularly across the UK.
Benefits
* 25 Days Holiday + Bank Holidays + Holiday Buy Scheme.
* Annual bonus.
* 20% discount on both Haven and Warner Hotels holiday for you, family and friends.
* Comprehensive wellbeing support.
* Access to the Bourne Leisure corporate box at the O2 Arena, London.
* Exclusive discounts with corporate partners.
* Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees.
* Enhanced family friendly policies and pay (eligibility criteria applied).
Equal Opportunity Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
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