Job Description
Technical Services Manager
Monday–Friday, 9:00am–5:30pm
£65,000 per annum
Role Overview:
This role is responsible for leading and directing all technical and engineering operations across a large, multi-occupied commercial estate. The Technical Services Manager ensures that facilities and property management services are delivered to an exceptional standard, creating a safe, efficient, and high-performing environment for both occupiers and clients.
The position combines strong technical leadership with a highly visible, stakeholder-facing presence. Working closely with on-site teams and central facilities support, the role ensures operational excellence, commercial discipline, and continuous improvement across all hard services and technical contracts.
A significant focus of the role is driving sustainability performance, supporting the estate’s ESG strategy and Net Zero objectives through proactive asset management, project input, and efficiency-led initiatives.
Key Responsibilities:
Technical & Operational Leadership:
* Provide leadership and direction for all technical and engineering service teams across the estate.
* Ensure all building systems and assets are maintained in line with statutory, contractual, and best practice requirements.
* Review operational performance to drive continuous improvement and value for money.
Stakeholder & Client Engagement:
* Act as the senior technical point of contact for clients, occupiers, and internal stakeholders.
* Maintain clear, effective communication with facilities teams and the wider operational network.
* Build productive relationships with external bodies, including local authorities, regulators, and the local business community.
Contract & Financial Management:
* Manage and oversee technical service contracts in collaboration with central FM support teams.
* Monitor and control technical budgets alongside the Park Manager, ensuring commercial accountability and transparency.
* Support procurement, performance reviews, and service partner governance.
Compliance, Risk & Governance:
* Ensure full compliance with health & safety legislation, policies, and procedures.
* Lead the implementation of site-wide standards, audits, and assurance processes.
* Contribute to the annual operational strategy and long-term asset planning.
Sustainability & ESG:
* Play a key role in delivering the estate’s ESG roadmap and Net Zero ambitions.
* Identify and support projects, lifecycle works, and reactive improvements that reduce carbon impact and operating costs.
* Work closely with technical FM and sustainability specialists to embed best practice and innovation.
Skills, Knowledge & Competencies:
Technical & Professional Skills:
* Strong technical facilities management expertise within a complex commercial environment.
* Proven ability to enhance service delivery through innovation and continuous improvement.
* High-level financial awareness, including budget oversight and cost control.
* Excellent communication skills, with confidence engaging at all levels.
Leadership & Behaviour
* Proactive self-starter with strong organisational and prioritisation skills.
* Adaptable and open to change, including the adoption of new technologies and ways of working.
* Strategic mindset with the ability to connect operational detail to wider objectives.
* Collaborative approach, delivering results through partnership with internal and external teams.
* Committed to professional development, both personally and within the wider team.
Qualifications & Experience:
* Proven experience in a senior technical or operational facilities management role.
* IOSH qualification essential; NEBOSH qualification desirable.
* Experience managing multi-contractor environments and complex building systems.
This role is suited to an experienced technical professional seeking a senior, visible position with strategic influence across a large commercial estate.