Job Description
Order Specialist / Demand Analyst
Permanent
Theale / Home
We have an exciting opportunity for an Order Specialist/Demand Analyst to join our busy Team.
The Order Specialist/Demand Analyst will manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.
Support Demand Analysts with processing Anchor Tenant demand, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within our scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
Key responsibilities of the Order Specialist/Demand Analyst include:
1. Manage 3rd Party Applications and manage 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA.
2. Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.
3. Be the first point of contact for customers and build relationships as necessary and promote us as the first choice of network provider.
4. Manage offer letters and quotes to customers ensuring costs are accurate and timely. Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.
5. Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable us to provide services to the customer that is considered to be best in class.
6. Processing Service Order Requests (SOR. To effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within our business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
7. Coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
8. - Change Management
9. - Database Management
10. - Stakeholder Management .
11. - Support Supplier Management
12. - Compliance & Security
The successful Order Specialist/Demand Analyst will have:
13. Experience in data management & Program support
14. Experience in working with and managing demanding customers
15. Experience within telecoms industry
16. Experienced in process creation and continuous improvement programmes Intermediate Excel skills
17. Evenflow/Omnix/Remedy knowledge
To apply for the Order Specialist/Demand Analyst please send your CV to
Project People is acting as an Employment Business in relation to this vacancy.