NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. As an Assistant Head Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy and exciting new role! Reporting to the Guest Relations Manager, you’ll play a key part in supporting the creation of a destination Concierge desk, helping to enhance the overall guest experience and ensure our guests feel fully supported throughout their stay. You’ll be one of the first people to greet and welcome guests into our hotel, using your knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service while helping to shape and develop the Concierge offering. If you’re our ideal Assistant Head Concierge, you will: • Be yourself! • Take all opportunities to exceed guests’ expectations • Support the development of a destination Concierge desk that promotes local experiences • Have a genuine desire to support guests and colleagues in a fast-paced environment • Be able to organise and prioritise multiple requests at any given time • Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city! &xa;Some of the perks our Assistant Head Concierge could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us as a Assistant Head Concierge? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!