Job summary
We are recruiting for a Paediatric Epilepsy Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an administrator to provide support to the paediatric epilepsy nurses and consultants and to families who use the service.
You will provide efficient administrative and secretarial support in all aspects of the department's work as directed by the Service Co-ordinator.
Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To support the organisational development of the paediatric epilepsy service, and support the team in delivering an excellent service to children and young people with epilepsy and their families.
As the Coordinator you will be taking phone calls, monitoring the email account, booking appointments, liaising with the nurses and consultants and keeping the databases up to date.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
1. The Lister Hospital, Stevenage
2. New Queen Elizabeth II (New QEII), Welwyn Garden City
3. Hertford County, Hertford
4. Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training
Essential
5. Administrative experience
6. GCSE grade C or above or equivalent
Desirable
7. demonstration of continuing learning
Previous Experience
Essential
8. Managing appointments and diaries
9. Handling telephone enquiries
10. Administrative experience
Desirable
11. Recent NHS admin experience
12. Patient administration experience
Skills & Qualities
Essential
13. Excellent communication and presentation skills
14. Excellent verbal/written and interpersonal skills
15. Excellent typing skills
16. Ability to work well under pressure
17. Confidentiality
18. Sensitivity of approach
19. Confidence, tact and diplomacy
20. Initiative, flexibility and adaptability
21. Awareness of limitations of experience and role
22. Well presented application including relevant information for the job
23. demonstrates being inclusive and diverse
Knowledge
Essential
24. Computer literacy including, Microsoft Word, Excel and Email
Desirable
25. Organisation structures
26. Lorenzo
Other Requirements
Essential
27. Willingness to learn and progress
28. Ability to work within a team environment