SS&C Intralinks
SS&C Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through the firewall. More than 2 million professionals at 800 of the Fortune 1000 companies depend on Intralinks' expertise. Intralinks has more than 15 years of experience with a track record of enabling business collaborations and high-stakes transactions valued at more than $19 trillion. Intralinks is a trusted provider of easy-to-use, enterprise strength, cloud-based collaboration solutions. Intralinks is headquartered in the USA and operates more than twenty offices on four continents
About the role:
As a Technical Consultant, the responsibilities consist of working with clients to implement and support advanced Intralinks solutions that require the knowledge and integration of a multitude of technologies, with a strong focus on API based services. You will have direct cadence with various teams across the organization from Sales, Support, Product Management, Development, QE, Operations as well as Global Customer Success Organization (GCSO) management.
Your responsibilities:
* Serve as the technical resource in a fast-paced and rapidly changing environment.
* Ensure every client touchpoint within Intralinks service organization is as positive an experience as possible.
* Gather requirements, determine best solutions, assist in scoping Statements of Work (SOWs), provide updates to project plans, and successfully complete implementations.
* Implement solutions for customers per requirement from inception through final delivery.
* Plan, develop, test, and document all solutions and implementations.
* Clearly present and explain solutions/overall implementations.
* Build reports using Oracle PL/SQL and Redshift/PostgreSQL.
* Troubleshoot issues and provide solutions/workarounds.
* Ensure solutions are reliable, scalable, easy to maintain, robust, and compliant with both client and Intralinks technology standards.
* Analyze and implement enhancements, performance efficiencies, and improvements.
* Automate tasks and procedures using one or more of the following APIs, Python, C#, RPA and other technologies as appropriate.
* Utilize REST APIs to implement solutions.
* Perform administrative functions related to support delivery, including tracking support requests, completing paperwork, scheduling appointments, and generating documentation.
* This role includes participation in an on-call rotation, and you will be expected to take part in the rotation.
What You Will Bring:
* Bachelor’s degree in Computer Science or Systems Information.
* 3-5 years IT experience with industry certification or 7+ years of IT experience without.
* Advanced knowledge of working with REST APIs (JSON, CURL, Postman).
* SQL knowledge (Oracle or Redshift).
* Proven customer service skills and business judgement when diagnosing technical problems and providing technical advice and guidance to clients.
* Knowledge in IT operations and actively contribute as a team member in project-based work.
* Excellent written, communication and presentation skills; ability to communicate verbally and in written form with clients and employees at all levels through management.
* Demonstrated critical thinking/problem solving skills and an ability to creatively solve complex issues.
* Ability to multi-task, manage multiple implementations/projects and manage stressful situations.
* Basic networking principles and concepts.
It would be great if you also:
* Have Web-Application Support experience;
* Desktop Support experience;
* Project Management experience;
* Experience in RPA (Blue Prism);
* Experience in Cloud environment;
* Built monitoring and logging solutions (ELK, Splunk, Dynatrace, AppDynamics etc.)
* Are familiar with Agile methodology.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.