Aftercare Manager – High-End Residential Projects
We are recruiting an organised and client-focused Aftercare Manager to support the handover and post-completion phase of luxury residential fit-out projects across London. You will manage client expectations, coordinate defect resolution, and maintain the contractor's high standards of service and finish.
Key Responsibilities:
* Serve as the main point of contact for clients post-handover
* Log, track, and manage defect rectification in collaboration with trades and subcontractors
* Ensure all works are completed promptly and to specification
* Coordinate access and communicate with clients and consultants effectively
* Report on aftercare performance and implement process improvements
* Support the transition between delivery and aftercare teams
Requirements:
* Experience in a client-facing construction or aftercare role
* Understanding of high-end finishes, detailing, and defect management
* Strong communication, planning, and coordination skills
* Ability to maintain calm and professionalism under pressure
* Knowledge of construction processes and residential fit-out
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.