Associate IT Service Delivery Manager
Salary: £33,500 – £37,000
Location: Morley / Hybrid
Contract: Full-time
Reporting to: Senior Service Delivery Manager
Travel: A full UK driving licence is essential as regular travel to Evri operational sites will be required.
Are you an enthusiastic IT professional looking to take the next step in your Service Delivery career?
Evri is looking for an Associate IT Service Delivery Manager to support our Service Delivery team and help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation.
This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving.
About the Role
As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining exposure to service transition, change, incident, and problem management.
What you'll be doing
Managing assigned IT services, internal IT functions, and vendors in line with ITIL best practice.
Supporting Service Design and Transition activities, reviewing Service Impact Assessments, and maintaining the IT Service Portfolio.
Monitoring and reviewing day-to-day vendor performance.
Holding regular service reviews with stakeholders and suppliers to drive improvements.
Creating service and performance reporting packs for operational and IT audiences.
Contributing to Incident, Problem, and Risk Management processes with operational insights.
Managing high-priority escalations directly or via the Incident Management team.
Attending CAB meetings and communicating change impacts to stakeholders.
Delivering small service improvement projects within your assigned business area.
Identifying opportunities for cost savings across your IT services.
What we're looking for
Qualifications
Degree-level education or equivalent experience.
ITIL 4 or ITIL V3 Foundation (ITIL 4 Practitioner in Supplier Management desirable).
Knowledge & Experience
3+ years in IT roles.
1+ year in Service Delivery roles.
Background in technical IT roles (applications/hardware lifecycle) desirable.
Experience in operational logistics is a plus.
Strong understanding of ITIL and project management processes.
Technical & People Skills
Excellent relationship and stakeholder management.
Strong written and verbal communication skills.
Proficient in Microsoft Office.
Confident Jira user.
Experience working within an ITIL best-practice environment.
Understanding of application and hardware life cycles.
Awareness of project management life cycles.
Full UK driving licence (regular travel essential).
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