Provide general administrative services as required by the department, cover both Gastroenterology and Endoscopy. Support with the booking of Gastroenterology appointments and Endoscopy procedures. Receive and sort daily post, date stamp and distribute as appropriate. Photocopying, faxing and posting documentation.
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions. Support with management of outpatient waiting lists. Update the relevant databases and patient information systems when required. Prepare case note folders and complete necessary documentation for all new patients.
Liaise with other hospital departments, GPs and other health care agencies when required. Provide cross-cover within team during absence.