Job overview
We currently have a full-time vacancy within our Community, Frailty & Therapy Team based at Diana Princess Of Wales Hospital Grimsby.
We are seeking a person to undertake a range of clerical duties in line with the job description. 12 months experience in an administrative office environment, with good computer and keyboard skills are essential. Knowledge of SystmOne is an advantage although training will be given.
The post holder must have excellent organisational and communication skills, be able to work independently prioritise, work efficiently and methodically in a busy department paying attention to detail and accuracy. There will be the opportunity to undertake further training to develop skills identified as well as to develop your skills in your areas of interest. We will provide a robust and flexible training package to work around the needs of the individual applicant.
Main duties of the job
The post holder will assist the Senior Administrator in delivering an effective and efficient administration service, to assist in the provision of quality patient care. This will include general clerical and administrative duties that facilitate the administrative elements of the entire patient pathway covering:
1. Registering referrals
2. Appointing patients and supporting the appointments process
3. Input data into patient/client records
4. Refer on/discharge (following clinical direction)
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education and Qualification
Essential criteria
5. •ECDL, Clait, IBT or equivilant IT skills
6. •Good level of education/GCSE or equivalent
Desirable criteria
7. •NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
Occupational Experience
Essential criteria
8. 12 months experience in an admin role
Desirable criteria
9. •Experience of working in a patient facing environment
10. •Knowledge and use of SystmOne
11. •Knowledge of Community and Therapy services
Employer certification / accreditation badges