Job Description:
Job information Front Office Associate (Part Time) from the Company Marks Tey Hotel, located in Colchester, United Kingdom. This job opening is open to job seekers with GCSE education.
We are looking for a true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment.
Job Responsibility:
The selected candidate will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Delta Hotels by Marriott by providing Purposeful Service in a warm, wise and in-control manner.
What you'll be doing
* Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
* Run shifts, assisting other employees to ensure prompt guest service.
* Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
* Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Process payments and follow all payment and cash handling procedures.
* Train, coach and manage the Front Office team in order to support engagement and opportunity.
Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:
* Discounts on hotel rooms
* Learning and development opportunities
* Recognition programs
* Wellbeing programs
* Team-spirited colleagues
* Free gym membership, meals on duty and parking
What we're looking for
* Great conversational skills and teamwork-oriented
* Positive outlook and outgoing personality
* Previous hotel experience is a big plus although not essential
This is a part-time position (24 hours per week) working a variety of early or late shifts including weekends.
Benefits:
* Canteen
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* On-site gym
* On-site parking
* Referral programme
* Sick pay
Work Details:
* Job Type: Part-time
* Pay: From £14,976.00 per year
* Expected hours: 24 per week
* Schedule: 12 hour shift, 8 hour shift, Day shift, Monday to Friday, Weekend availability
* Education: GCSE or equivalent (preferred)
* Experience: Customer service: 1 year (required), Administrative experience: 1 year (preferred)
* Language: English (preferred)
* Licence/Certification: Driving Licence (preferred)
EEO Statement: We are an equal opportunities employer.
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