Are you passionate about providing an outstanding level of customer service? We're looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team at our Bristol dealership (BS4 3QB)
Why join us?
We offer a competitive salary of £29,120 pa OTE £34,944 pa
33 days' annual leave including Bank Holidays (option to buy or sell additional days)
Pension scheme with life assurance
Access to our very attractive company loan plan car scheme
Discounted gym membership
Staff discounts on vehicles, parts, servicing, and accessories
Share Incentive Scheme
Mortgage and pension advice seminars
Cycle to Work scheme, including e-bikes
Enhanced Maternity and Paternity policies
Excellent manufacturer training and clear career development opportunities
What you'll be doing
Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
Liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing
What you'll bring
Previous experience in a Service Advisor role
Strong communication skills with the ability to build rapport with customers
Ability to deliver an outstanding customer experience
Good mechanical awareness and understanding of cars and parts
Highly organised with excellent time management skills
Experience of upselling products and services
Knowledge of CDK Drive, Kerridge, SAF
A clean UK driving licence (essential)
Working hours
The working hours are Monday to Friday 8am-6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.
Interested? Please apply online with your CV.
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