We are proud to be working with a leading Block Management company who are currently hiring for an Estate Director to lead the operations of two residential schemes in East London.
Hours: Monday to Friday, 8:30am-5.00pm
The Role
As the Estate Director, you will take full responsibility for both developments, including but not limited to:
* Delivering outstanding customer service to residents and visitors.
* Managing and supporting site-based staff.
* Overseeing planned and reactive maintenance, including contractor management.
* Ensuring communal areas are impeccably maintained and presented.
* Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
* Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
* Coordinate planned maintenance, ensuring timely execution to required standards.
* Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
* Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
* Manage front-of-house services, including parcel and key handling.
* Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.
* Arrange and follow up on reactive and planned maintenance.
* Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
* Coordinate and follow up on emergency repairs.
Experience
* Proven experience managing prestigious residential developments is essential.
* Strong leadership skills, with experience mentoring and developing teams.
* Contractor management expertise, including assessing and approving works.
* Financial management experience (essential).
Qualifications
* Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.
Skills
* Exceptional time management and task prioritisation.
* Outstanding communication skills, both written and verbal.
* Proficient in Microsoft Office (Excel, Word, Outlook).
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