Job Title: Process Associate (PA)
Amazon is a highly data-driven company passionate about its customers. The Process Associate role involves mentoring and guiding associates to meet customer expectations by following standard work practices, ensuring safety and quality.
Key Responsibilities
1. Manage daily shift operations
2. Administer associate management tasks
3. Improve hiring and training processes for new associates
4. Address associate barriers by coordinating with operations stakeholders to deliver productivity and quality
5. Plan cross-training and critical resource training for BAU and peak periods
6. Be well-versed in all FC processes across departments
7. Communicate effectively, preferably multilingual, as the first point of contact for NHO and new hire training
8. Assist in auditing existing mechanisms to improve process flow
9. Conduct quality drives with ICQA and operations
Basic Qualifications
* 1+ years of experience with Microsoft Office products and applications
* High school diploma or equivalent
* Flexible schedule, including weekends, nights, and holidays
* Ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours, with frequent pushing, pulling, squatting, bending, and reaching
* Work 40 hours/week with overtime as needed
Preferred Qualifications
* 2+ years of experience with Microsoft Office products and applications
Amazon's inclusive culture empowers employees to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link. For region-specific support, contact your Recruiting Partner.
Posted: May 20, 2025 (Updated 28 minutes ago)
Additional postings: April 11, 2025; May 16, 2025; May 21, 2025 (all recently updated)
Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.
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