Job Description
Discipline: Standard
Job type: Permanent
Job ref: 009662
Published: 2 days ago
Correla are looking for a Product Service Operations Analyst to join the Saas Team.
Salary: circa £38,000 (advertised salary achievable for a candidate fulfilling all role criteria)
Job Type: Permanent
About Us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About The Role
* Assist in monitoring and managing operational activities for allocated product(s), following ITIL principles and service management best practices to help maintain a trusted SaaS service.
* Own the production, maintenance, and accuracy of service dashboards, KPIs, SLAs, and performance reports.
* Produce and maintain operational reporting p...